Services & Solutions

On-Site Services

Wondering what happens when you need a little extra help? Our on-site service gives you peace of mind.

A technician working on a server.

You’re never far away from one of our data centers – but time is money and you want to focus on your business. That’s when you can access our qualified engineers who can remotely work for you. Some of the services they offer include unpacking and installing hardware, testing circuits, rebooting systems, cabling within cabinets and installing network connectivity. In short, nLighten offers the technical support you need, when you need it. Check out the list below for more services you may require.

You can book nLighten on-site service on a pre-scheduled basis or contact our help desk for more urgent inquiries. Our pre-scheduled service is ideal for planned jobs that occur periodically or for upcoming deliveries at a specific time. The expedited service is available when you urgently need qualified technicians to carry out tasks under your instruction.


24/7 help desk

The nLighten Helpdesk is available 24/7 to support you with engineers on call.

Icon of two people standing in front of a cog, marked with 24/7.

Technical support

nLighten offers both pre-scheduled services and an expedited service. Our engineers are available directly during working hours and additionally on call via the help desk 24/7.

A broad range of services that include:

Staging, unpacking, packing, shipping
Installing or moving equipment
Testing in-house carrier circuits
Power-cycling of routers, switches and servers
Providing visual verifications to assist remote troubleshooting
Installing customer-specified cabling
Verifying cable integrity
Extending patch cables to your equipment
Are you interested in more information about our Services & Solutions?
Download our data sheet right now or contact us directly.
Do you have a question, a concern or simply want to get in touch with us?
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